Refund policy

We do not offer a refund for items that are lost or damaged during shipping. However, if the wrong item is delivered, we shall offer a full refund after receiving back the item in its original condition, and replacing it for you if it is still in stock.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@sakuraautomodels.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cs@sakuraautomodels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.